FAQ

Data Hardware Depot Frequently Asked Questions

Q. Why would I purchase a refurbished Cisco part from DHD over just contacting the OEM direct?

A. Purchasing a refurbished or surplus product from DHD will not only save you time and money, but also prove to be a complete source for your EOL and long lead time products. DHD's pre-owned and new surplus inventory will offer you quick delivery as well as 50%-95% off OEM prices.

Q. I don’t trust buying product that is pre-owned - How do I know that I can trust a product from DHD in my critical network environment?

A. The DHD Guarantee offers a competitive warranty with all of its products. DHD tests, configures, and conducts a critical 24 hour test on all of its products before being sold to our customers.  We want you to be confident that you are purchasing a quality product, that has been rigorously tested with strict requirements by our experienced staff.

Q. What equipment does DHD stock?

A. DHD stocks on average $2,000,000 in Cisco inventory on a monthly basis. We also stock Juniper, Ciena, Fujitsu, CAC, SUN, Tellabs, and more. DHD deals directly with OEMs to distribute a select variety of new OEM product.

Q. What makes DHD different from any of the other secondary market vendors that claim to be leading refurbished and surplus network equipment providers?

A. DHD claims to be the best at our core competencies - quality product and great customer service. We do not claim to be everything for everybody - this is what makes us successful and keeps our customers coming back.  How we differentiate is in the fact that we focus on our strengths and let the others do what they do best.

Q. What do I have to do to see the value of my company’s potential excess network assets?

A. Contact one of DHD's valuation experts with a list of potential material that you would like to sell or dispose.  And a DHD employee will get back to you within 24 hours to go over the potential value of your used, surplus, or defunct equipment and come up with a plan that best fits your requirements.